The Fullerton Bay Hotel Singapore

We stayed at the Fullerton Bay twice during April 2025 and were astounded by the level of customer service we received. Warren, Assistant Front Desk Manager, treated us like royalty and made us feel so special during our stay. He was exceptional! When we arrived, Ganes, the Porter outside, welcomed us back like a friend, even though he was suffering from the heat in his heavy uniform. Diana on the Reception desk was also so hospitable and welcoming. The staff at the Fullerton Bay really go above and beyond, for everyone, even nobodies like us. They made our trip there all the more enjoyable and relaxing. They really were fantastic!

Es war alles hervorragend, insbesondere das Frühstück. Sehr aufmerksames und freundliches Personal.

My room was spacious and nicely furnished, and I enjoyed my time in there. Upon check-in I was offered an >100 SGD upgrade to a "proper" river view room, which I declined; it turned out my room has a huge "side" view of the river anyway. The buffet breakfast was outright delicious and nutritious, with options including continental breakfast, SE Asian curries, fresh honey & fruits, and chicken noodle soup. Some may think that the last item belongs in a hawker centre, but it actually is very well made at Fullerton. No MSG and yet so aromatic and tasty. The staff was also very dedicated to making sure every guest have a great time. Upon leaving our room for checkout, I chanced upon a female, European hotel manager (?) and two SE Asian male staff members; the lady immediately and courteously grabbed our luggage and personally pushed them to the lift --- despite wearing heels and not at her best when carrying loads. I will never forget the standard of service she set.

Every staff member of the hotel is very warm and helpful. We are very grateful for their meticulous service. Special thank to Lee ( at Bell desk) and Dolly ( at reception desk). The location of the hotel is great! Merlion Park, Asian Civilisations Museum, Singapore Art Museum, Sands Shopping Mall, MRT Station are all within a 10-minute walk. The buffet breakfast is excellent and the dining environment is very good. The hotel rooms are cleaned in a timely manner and clean. Every night, the housekeeper helps us close the curtains and serves delicious chocolates.